Call Center Executive Job Responsibilities


Call Center Executive Job Responsibilities include handling customer queries and resolving their complaints. There are a number of other tasks that a call center executive is required to handle; few of these are given below in detail.

There is no particular educational requirement needed for this position; one also does not require much prior work experience. However, it is essential to have good communication skills to gain the position of a call center executive in a reputed call center.

Call Center Executive Job Responsibilities

  • Call Center Executive is required to attend to the customer calls and provide them the required information.
  • Call Center Executive needs to key in the details of the conversation he/ she has with the client. This is captured for future reference.
  • Call Center Executive is required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
  • Call Center Executive needs to understand the client’s complaints and work upon resolving them.
  • Call Center Executive is required to escalate certain customer issues to their supervisors. Usually the issues which cannot be handled at his level are escalated further.
  • Call Center Executive needs to stay updated with the information about the company’s products and services at all times.
  • Call Center Executive is required to have knowledge about the latest schemes and offers launched by the company.
  • Call Center Executive is required to deal patiently with the customers. Even if a customer is angry or irate the call center executive should speak politely with him.
  • Call Center Executive needs to coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
  • Call Center Executive may be required to give proactive information related to any newly launched products and services of the company to the clients.

Category: Call Center Job Responsibilities

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