Call Center Training Manager Job Responsibilities


Call Center Training Manager job responsibilities include giving instructions to the trainers working under him/ her at the call center. He needs to schedule trainings and is also involved in designing training programs. There are several other tasks that a call center training manager needs to handle which are specified in detail in this write up. It is essential to have a prior experience working in the training field in order to get into this position.

Call Center Training Manager Job Responsibilities

  • Call Center Training Manager is involved in recruiting trainers for the call center. He usually takes one of the interview rounds before finalizing candidates for this position.
  • Call Center Training Manager is involved in developing training modules.
  • Call Center Training Manager needs to ensure that the training material is kept updated at all times. Any new product or process related information is updated in the training docket immediately.
  • Call Center Training Manager is required to ensure that the training material is managed properly.
  • Call Center Training Manager is required to schedule training sessions for the trainers and ensure that they adhere to it.
  • Call Center Training Manager needs to ensure that the latest techniques are used while providing training.
  • Call Center Training Manager is required to ensure that the trainers are updated with the latest information related to the products and services being offered by the company.
  • Call Center Training Manager needs to conduct tests and certifications to assess the trainer’s knowledge.
  • Call Center Training Manager is required to evaluate the performance of the trainers and rate them accordingly.
  • Call Center Training Manager in involved in designing training development programs.
  • Call Center Training Manager is required to arrange for training sessions for the new hires and also identify the training needs of the existing call center employees and schedule training sessions as per their need.

Category: Call Center Job Responsibilities

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