Customer Service Agent Job Responsibilities

Customer Service Agent Job Responsibilities

Customer Service Agents have the responsibilities to provide a crucial linkage between customers and the companies that make the products or provide the services. They are the one who is actually in charge of responding and solving customer problems or their inquiries.

They interact with clients over the phone, fax, e-mail, post or online chat. They work mainly at booking offices and airports.

Customer Service Agent Job Responsibilities

–          Conduct a number of researches on the job by searching information on the internet or on databases.

–          Solve the problem or get the issue fixed and inform that to the customer.

–          Identify the problems of the customers quickly and precisely.

–          Handle queries and complaints of customers in a kind, professional and tactful manner.

–          Check lines and categorize the issues and problems of the clients.

–          Provide explanations to clients regarding the nature and source of the issue.

–          Retrieve queries from customers by e- mail, telephone; exercise on them and then send the answers to clients.

–          Listen to helpdesk voice mails, work on them and reply to them immediately.

–          Take the help from inbound helpdesk calls when working on office hours.

–          Coordinate and supervise the task of complementary helpdesk resources.

–          Determine issues in complaints managing nature and suggest resolutions for Enhancements.

Category: Customer Service Job Responsibilities

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