Customer Service Coordinator Job Responsibilities

The responsibility of a Customer Service Coordinator includes providing an administrative support tasks to the account managers, call center and management. They try hard to give excellent professional and high standard customer service for the clients of their organization.

They are supposed to develop good standards in their policies, customer service and procedures for the organization. They also interview clients to attain details and brief them about the services that are available.

Customer Service Coordinator Job Responsibilities

Interact with customers; give them the required information in response to queries about accounts, products and services.
Take service query calls from clients or customers and dispatch the apt customer service associate to tackle the questions.
Answer the queries of customers relating to the services or products of the organization and its method of operation.
Handle and solve the complaints of customers, special orders placed by means of phone or mail.
Receive and process orders, provide information regarding changes, charges in shipping and service.
Investigate and correct errors in the records of the customer and company, if any.
Interview customers to obtain information and explain to them the services available.
Adjust complaints related to services or billing delivered.
Refer the complaints regarding the product or service failure to appropriate individual for investigation.

Category: Customer Service Job Responsibilities