Customer Service Engineer Job Responsibilities


Customer Service Engineer Responsibilities

Customer Service Engineers help their representatives, Executives, and even customers who work under them. They provide very beneficial information for the customers and even for their company. Customer service Engineers also may explain how to use equipment and solve any equipment problems. Others explain to users how to navigate an Internet site. Many customer service Engineers use multiline telephones, fax machines, and personal computers. Self-service Web sites and e-mail are providing more efficient and targeted customer service. Many companies are starting to transform conventional call centres, and e-mail has become a principal method through which to serve customers.

Customer Service Engineer Job Responsibilities

  • Good understanding and coordination with internal and external customers.
  • To provide on-site Customer Service Support to customers across the defined region.
  • Repair of Electronics Equipments of Medical, Industrial and Veterinary endoscopes.
  • Implementation of company defined processes and systems required to deliver high quality consistent Customer Service Support.
  • Managing & executing the installations and warranty service.
  • To ensure optimum utilization of resources like spare parts, logistics etc.
  • Monitoring and improving the Customer base through Annual Service Contracts, sales of spare parts etc.
  • Forecasting and ensuring on-time availability of spare parts for the Field Service activities at customer site.

Category: Customer Service Job Responsibilities

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