Customer Service Receptionist Job Responsibilities

Customer Service Receptionist Responsibilities

The Customer Service Receptionist works in a range of industries. They answer incoming phone calls and assist customers to the best of their capabilities. The other responsibilities differ depending on the specific industry or office they are working at. But the basic job duties are likely to remain alike in all. They also greet their visitors and customers. Thereby, customer service receptionist must have professional appearance and attitude.

Customer Service Receptionist Job Responsibilities

• Answer incoming calls, screen and then direct the calls to the correct person or department.
• Get and pass on the received messages.
• Help the customer with basic requests like setting appointments, provide information regarding the fax number or address, and answer any queries callers have.
• Greet the visitors and customers as they enter the office or building.
• Offer beverages to the visitors and then give them any paperwork which is required for the appointment.
• Direct visitors to right destinations with courtesy and in a professional manner.
• Keep an eye on the movement of staffs who are going in and out of the office or building.
• Required to finish basic office clerical tasks.
• Prepare the necessary documents and letters.
• Receive and categorize the mails and deliveries.
• Maintain manual or electronic appointment diary.
• Arrange and organize for meetings.
• Keep the reception area neat and tidy.

Category: Customer Service Job Responsibilities