Customer Service Supervisor Job Responsibilities


Customer Service Supervisor handles the team of customer service executives and is responsible for their performance. He is required to train and motivate his team to perform efficiently. In order to get into this position one must know how to handle the customers as well as his team members. It is essential for a Customer Service Supervisor to have good leadership skills.

Customer Service Supervisor Job Responsibilities

  • Customer Service Supervisor is required to oversee the work done by the customer service agents, supervise them wherever required and ensure compliance.
  • Customer Service Supervisor is required to instruct the executives regarding the work to be carried out.
  • Customer Service Supervisor also assists the customer service staff working under him/ her in their work.
  • Customer Service Supervisor may be required to communicate with different departments in order to resolve customer complaints.
  • Customer Service Supervisor is involved in scheduling the work for his team mates. He/ She must see to it that his team works according to the set schedule.
  • Customer Service Supervisor is responsible for reviewing and evaluating the work done by his/ her team members and providing them feedback.
  • Customer Service Supervisor is involved in assessing the work of his team mates and rating them accordingly.
  • Customer Service Supervisor is responsible for training the customer service staff lacking in efficiency. He/ She may even conduct regular tests in order to check the knowledge of his team mates.
  • Customer Service Supervisor is required to prepare performance reports of his team members and share the same with senior officials.

Category: Customer Service Job Responsibilities

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