Front Desk Supervisor Job Responsibilities


A front desk supervisor is an individual who is in charge of managing the staffs who assist hotel guests. They have to ensure that the check in and checkout operations of the guests are executed smoothly. It is also the duty of the front desk supervisor to ensure that the guests receive proper service and are satisfied with their stay. There are certain job responsibilities of a front desk supervisor which are mentioned below.

Front Desk Supervisor Job Responsibilities

  • A front desk supervisor is responsible for overseeing the overall activities of the staffs who are responsible for looking after the hospitality of the guests.
  • A front desk supervisor is responsible for ensuring that the check in and the check out procedures of the guests in the hotel is done accurately.
  • A front desk supervisor is responsible for reporting directly to the general hotel manager.
  • A front desk supervisor is responsible for ensuring that the guests receive proper services and are completely satisfied with the service received.
  • A front desk supervisor is responsible for preparing the work schedules for the staff.
  • A front desk supervisor is also responsible for hiring employees required to work in the front desk.
  • A front desk supervisor is responsible for give training to the new staffs appointed to work in the front desk.
  • A front desk supervisor is responsible for ensuring that billing is done accurately and rectify any error occurring in the bill.
  • A front desk supervisor is responsible for all aspects of record keeping.
  • A front desk supervisor is responsible for cash accounting for the front desk.
  • A front desk supervisor is responsible for ensuring that the vendors are paid accurately.
  • A front desk supervisor is responsible for delegating tasks like making reservations.

Category: Hospitality Job Responsibilities

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