Front Office Assistant Job Responsibilities
A front office assistant is an individual who is employed in a company to represent the company in front of visiting customers/clients and perform a varied number of other entry level duties. To become a front office assistant, one needs to have exceptional computer skills, familiarity of working with computers, operating phones, fax machines and intercom and must also be good at communication.
A front office assistant can be employed in a number of work settings, and his/her responsibilities may vary depending upon the exact job position. The following are some of the major job responsibilities of a front office assistant:
Front Office Assistant Job Responsibilities
- The primary job responsibility of a front office assistant is to answer incoming calls, transfer calls to executives and greet and welcome people visiting the office.
- A major job responsibility of a front office assistant is to manage the various operations such as data entry, receiving and answering fax, answering emails, solving customer doubts and coordinating the activities of the staff.
- Fixing meetings and giving customer or applicant appointments are some of the other important job responsibilities of a front office assistant.
- Any person working as a front office assistant is also responsible for maintaining customer/client records and filing information into the customer system.
- He/she is also responsible for organizing various important documents, papers and making copies whenever required.
- A front office assistant is also responsible for managing the correspondence with employees, customers through text, voice mails and regular mail.
- In the absence of senior executives, the front office assistant is responsible for greeting, welcoming and entertaining the clients and making sure that they are properly informed.
- It is the responsibility of a front office assistant to keep the staff members of the office about upcoming staff meetings and other important events to be organized within or outside the office.
Category: Administration Job Responsibilities