Front Office Assistant Job Responsibilities


A front office assistant is an individual who is employed in a company to represent the company in front of visiting customers/clients and perform a varied number of other entry level duties. To become a front office assistant, one needs to have exceptional computer skills, familiarity of working with computers, operating phones, fax machines and intercom and must also be good at communication.

A front office assistant can be employed in a number of work settings, and his/her responsibilities may vary depending upon the exact job position. The following are some of the major job responsibilities of a front office assistant:

Front Office Assistant Job Responsibilities

  • The primary job responsibility of a front office assistant is to answer incoming calls, transfer calls to executives and greet and welcome people visiting the office.
  • A major job responsibility of a front office assistant is to manage the various operations such as data entry, receiving and answering fax, answering emails, solving customer doubts and coordinating the activities of the staff.
  • Fixing meetings and giving customer or applicant appointments are some of the other important job responsibilities of a front office assistant.
  • Any person working as a front office assistant is also responsible for maintaining customer/client records and filing information into the customer system.
  • He/she is also responsible for organizing various important documents, papers and making copies whenever required.
  • A front office assistant is also responsible for managing the correspondence with employees, customers through text, voice mails and regular mail.
  • In the absence of senior executives, the front office assistant is responsible for greeting, welcoming and entertaining the clients and making sure that they are properly informed.
  • It is the responsibility of a front office assistant to keep the staff members of the office about upcoming staff meetings and other important events to be organized within or outside the office.

Category: Administration Job Responsibilities

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