Retail Customer Service Job Responsibilities


Retail Customer Service Executives are involved in assisting the customers in choosing the appropriate product as per their requirement and budget. They also offer after sales services such as resolving customer complaints related to the product and services or answering customer queries related to company’s products. It is essential to have good communication skills in order to get into this position.

Retail Customer Service Job Responsibilities

  • Retail Customer Service Executive Job Responsibilities include dealing with the customers and providing them information about various products and services being offered by their company.
  • Retail Customer Service Executives are involved in handling the customer queries. For this, they need to be equipped with the details about various products and services being offered by their organization.
  • Retail Customer Service Executives need to ensure that their retail store is kept clean and tidy and is able to grab the attention of new clients.
  • Retail Customer Service Executives are required to maintain the store equipments and inventory.
  • Retail Customer Service Executives need to resolve customer complaints related to the products and services.
  • Retail Customer Service Executives need to liaison with different departments in order to resolve the customer complaints or get their requests processed.
  • Retail Customer Service Executives may even be involved in preparing strategies to enhance the retail store’s sales and increase its business.
  • Retail Customer Service Executives may attend the customers over the phone, answer to their queries and complaints over email or chat or even handle the customers visiting their retail outlet in person.
  • Retail Customer Service Executives are required to maintain a record of the customer complaints and requests handled by them.

Category: Customer Service Job Responsibilities

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