Technical Support Analyst Job Responsibilities


A technical support analyst is hired by almost every firm or organization in each and every industry requiring the use of computers. The technical support analyst is the individual whose main job focus is to help the employees of the organization in proper use/ implementation of the computer software and hardware.

They are responsible for assisting with technical issues, trouble shooting and providing customer services as per the requirements of the organization.

Technical Support Analyst Job Responsibilities

  • A technical support analyst is responsible for ensuring that all the licenses are being complied with and documentation is being made as per regulations.
  • A technical support analyst is responsible for implementing file back- ups for all the systems in the organization.
  • The technical support analyst is also responsible for installing any software/ hardware and performing all the required up gradations.
  • A technical support analyst is responsible for the ensuring smooth and proper functioning of all the corporate servers/ desktops.
  • It is the responsibility of the technical support analyst to upgrade and install appropriate patches and drivers etc.
  • It is the responsibility of the technical support analyst to install and configure computer equipments such as printers, personal computers etc on the computer network of the organization.
  • The technical support analyst is also responsible for addressing any technical or operational problems, while arriving at a workable solution.
  • The technical support analyst is responsible for addressing and solving any sort of telecommunications, software or hardware problems.
  • A technical support analyst is responsible for providing other staff with appropriate training/ guidance in resolving a problem or a query.
  • It is the responsibility of the technical support analyst to plan and implement the peripheral equipment as per the requirements of the organization.
  • The technical support analyst is responsible for maintaining proper inventory and other records.

Category: Analyst Job Responsibilities

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