Technical Support Engineer Job Responsibilities


A technical support engineer helps to solve the computer system problems of an organization and have to deal with technical issues that cannot be handled by frontline support technicians. They usually have to configure the server as well as network of the organization. A technical support engineer also has to maintain records and update documents after providing solution to technical problems.

It is necessary for a technical support engineer to have knowledge in computer systems as well as networks. They should possess more knowledge than the frontline technical support staff and have excellent problem solving skills. Mentioned below are the job responsibilities of a technical support engineer.

Technical Support Engineer Job Responsibilities

  • A technical support engineer has to provide support to internal as well external clients in regards to technical issues. They usually provide support via telephone or email.
  • A technical support engineer has to maintain the server and network and find out existing technical issues in them.
  • A technical support engineer is responsible for documenting the procedures after solving a certain technical issue so that the document can be referred to in future.
  • A technical support engineer may have to work with the engineering team on complex issues.
  • A technical support engineer has to provide feedback regarding a product to the customer in order to reduce the number of issues faced by a product.
  • A technical support engineer has to provide back up as well as assist in the process of applications engineering.
  • A technical support engineer is responsible for preparing post sales support material.
  • A technical support engineer is responsible for handling issues that cannot be managed by frontline tech supports.
  • A technical support engineer is responsible for configuring servers and networks.
  • A technical support engineer also has to manage customer expectation of response time.

Category: Engineering Job Responsibilities

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