IT Support Engineer Job Responsibilities


IT Support engineer is required to provide support to system users by maintaining the computer systems and network and troubleshooting any problem that occurs in these systems. IT Support engineer is also required to do root cause analysis and work upon resolving various IT related issues from root.

One is required to have a degree in information technology in order to become an IT Support Engineer. Some amount of relevant work experience helps in getting a good opportunity.

IT Support Engineer Job Responsibilities

  • IT Support Engineer is required to provide complete assistance to the computer system users.
  • IT Support Engineer needs to install software applications and programs on the systems and also ensure their maintenance.
  • IT Support Engineer needs to ensure the installation of antivirus on the computer systems.
  • IT Support Engineer is required to repair or replace any hardware part which is not working properly.
  • IT Support Engineer is required to look for solution for any fault in the software programs installed on the system.
  • IT Support Engineer needs to take a back up of the data present on the system before starting with the troubleshooting process.
  • IT Support Engineer is required to escalate any major issue arising in the system to the IT manager so that it can be scrutinized appropriately to find a solution.
  • IT Support Engineer is required to resolve various technical issues arising on the system.
  • IT Support Engineer may be required to seek some assistance from the technicians while handling technical issues.
  • IT Support Engineer may be involved in handling IT projects under the guidance of the IT Managers.
  • IT Support Engineer is required to work in association with the project coordinator, other engineers and technicians in order to handle the project efficiently.
  • IT Support Engineer needs to meet the client and understand his requirement and budget before starting with the project.

Category: IT Job Responsibilities

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