Help Desk Analyst Job Responsibilities


Every IT based company needs an employee who is required to provide assistance relating to the organization’s computer systems and PCs. This job position which requires the employee to help in troubleshooting, repairing, analyzing and resolving of the problems relating to Information Technology is called a help desk analyst.

Any person working as a help desk analyst is responsible for many different tasks and duties.

The following are a few of the major job responsibilities of a help desk analyst:

Help Desk Analyst Job Responsibilities

  • A help desk analyst is required to be present at the help desk in order to record, identify and resolve the issues faced by the company’s computer systems. He/she is responsible for analyzing the issues and then suggesting proper troubleshooting methods so that the problem can be eliminated.
  • It is the job responsibility of a help desk analyst to make an effort to eliminate the recurrences of the PC related problems by devising certain methods. He/she must try his/her level best to reduce the number of calls received on the help desk.
  • Another major job responsibility of a help desk analyst is to make a report of all the issues which have been resolved so that the company can have a well written and recorded account for future references.
  • A help desk analyst is also responsible for responding and replying to emails and forwarding these emails to Problem Reporting systems so that an update on the problem profiles can be made regularly.
  • It is the job responsibility of a help desk analyst to investigate the various causes test the solutions to promote the effective use of the technology.
  • Another responsibility of a help desk analyst is to pass feedback from the customers to the end user and take regular training to be well informed about new technology.

Category: Analyst Job Responsibilities

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