Service Desk Analyst Job Responsibilities


A service desk analyst’s job position is generally required in IT companies to provide technical support to the internal staff of the organization. The job of a service desk analyst requires him/her to be educated in system troubleshooting and resolving of technical issues thereby ensuring the smooth functioning of the computer systems of the company.

To know about the job responsibilities of a service desk analyst in detail, you can read the following given points.

Service Desk Analyst Job Responsibilities

  • The main job responsibility of a service desk analyst is to apply his/her knowledge so as to analyze, report, identify and diagnose the various technical issues or other problems faced by the staff members of the company.
  • It is the job responsibility of a service desk analyst to receive record and manage the calls which are made from the staff members. He/she may also be required to receive and reply to emails from the internal staff.
  • Another job responsibility of a service desk analyst is to troubleshoot the network related issues like broadband or Wi-Fi problems for ensuring smooth internet connections in all parts of the work place.
  • It is also the job responsibility of a service desk analyst to log all the calls in the service desk call log system of the organization for record purpose.
  • One of the major job responsibilities associated with the position of a service desk analyst is to arrange for technical help from outside the workplace in the case when the problems or issues cannot be resolved within the organization itself.
  • A service desk analyst is also responsible for maintaining a top level of customer service for the support queries and following all the service management policies and principles.
  • Another job responsibility of a service desk analyst is to create accounts, passwords for staff members.

Category: Analyst Job Responsibilities

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