Help Desk Technician Job Responsibilities


A help desk technician is an individual who provides technical support to customers or to the staff of the organization in which they are employed. They have to solve any operating difficulty or issues arising in the procedure while using IT applications. A help desk technician has to ensure that an effective solution is suggested for the technical problem. It is necessary that a help desk technician has excellent knowledge in the field of IT. Mentioned below are few job responsibilities of a help desk technician.

Help Desk Technician Job Responsibilities

  • A help desk technician is responsible for helping the staff solving any issues arising with the system or the software used for operations.
  • A help desk technician is responsible for providing troubleshooting steps over phone to the office employees of other departments.
  • A help desk technician is responsible for helping the customer with any problems related to the IT field and attending to their problems whenever required.
  • A help desk technician is responsible for answering any questions related to Information Technology products and services.
  • A help desk technician is responsible for providing instructions or training to customers regarding functionality of hardware as well as software.
  • A help desk technician is responsible for troubleshooting any issues arising with computer peripherals like printers, scanners etc.
  • A help desk technician is responsible for checking and resolving connectivity issues arising in the network and servers.
  • A help desk technician is responsible for determining the most efficient manner in which the technical issue of a client can be solved.
  • A help desk technician is responsible for recording the technical issue and raising a ticket.
  • A help desk technician is responsible for closing tickets and updating the resolution offered.
  • A help desk technician is responsible for resolving work orders.

Category: Technician Job Responsibilities

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